Custom Product Information

1. Customization Scenarios

Our customized products are designed to meet different personalized needs across a variety of situations. These include but are not limited to personal use, corporate branding, promotional events, gifts, and special celebrations.

Customers may request customized elements such as logos, text, graphics, colors, or other design features depending on the product type. If you have special customization requirements, please contact our customer service team before placing your order to confirm feasibility.

2. Customization Process

To ensure your customized product meets your expectations, please follow the process below:

  • Submit your customization request including design files, text, or other specific requirements.
  • Our team will review the request and confirm the customization details with you.
  • After confirmation, the order will be processed and payment will be completed.
  • Production will begin once the order and design details are confirmed.
  • After production and quality inspection, the customized product will be packaged and shipped.

Please note that customized products may require additional production time compared with standard products.

3. Refund and After-Sales Policy

Due to the personalized nature of customized products, the following refund and after-sales policies apply:

  • Orders may only be cancelled before the customization production process begins.
  • Once production has started, customized products generally cannot be returned or refunded unless there is a verified quality issue.
  • If the product arrives damaged, defective, or incorrectly customized due to our production error, please contact us within 7 days after receiving the product.
  • Errors in customer-provided designs, spelling, or content that were confirmed before production are not eligible for refunds.

4. Quality Issues

If you receive a product with a manufacturing defect or shipping damage, please contact our customer service team with photos and order details. We will review the case and provide a replacement or an appropriate solution where applicable.

5. Contact Information

For questions regarding customization, refunds, or after-sales services, please contact us:

Email: tirazoa.com@outlook.com